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Frequently asked questions

Frequently asked questions

  • What is a free moving quote?
    A free moving quote is an online service that allows you to obtain general moving quotes from several moving companies all at once. You will fill out an online form, answering general questions like where you live now, where you’re moving to, when your move is taking place, etc. Your answers will be submitted to top moving companies and they will call or email you with their quotes.
  • While a free moving quote may be a useful tool in narrowing down a list of viable options for moving, it should not be used as your only means for selecting a moving company. In order to provide an accurate quote, a company should take a detailed inventory of your possessions by conducting a walk-through.
  • There are several websites that offer free moving quotes, and you can visit popular moving company websites directly.
  • Technically, any move that takes place over state lines is considered a long-distance move. However, depending on the moving company that you choose to go with, if the distance is less than 100 miles it may be considered a short move.
  • There are several things that a moving company considers before giving a prospective client a quote. Many things impact the cost of the move, and it is important that you give your moving company the clearest instructions. Here are some things that will be factored into the cost of your move.
  • Yes, we can. Our movers have all tools to disassemble and reassemble most of the furniture. But if the furniture requires removal of upholstery, etc., we cannot.
  • The standard insurance that we provide covers 60cents per pound. We can offer additional insurance for a reasonable price, which can cover your items up to $1,000,000.
  • We will take out all our used packing supplies. For additional cost we can provide disposal service for some of your trash.
  • Yes, only carpet clean service
  • This depends on the weight and volume of your belongings, the access to the buildings at each end of your move, and the degree to which you are organized on moving day itself. Four Guys charges by the hour and has a two-hour minimum charge. Call for specific rates.
  • It’s best to pack one room at a time. Use small boxes for heavy items like books, CDs and canned goods, medium boxes for kitchen items and large boxes for light items like baskets and pillows. Seal and label your boxes when packed. Four Guys can provide boxes and packaging supplies if you need them. There is no delivery charge.
  • No. Drawers can be removed from dressers and file cabinets except horizontal-style file cabinets. Dressers and hutches with hinged doors should be taped shut.
  • No Problem.
  • We can handle any style of upright. We don’t handle grand pianos.
  • If you haven’t retained the original boxes for these items, they’re not safe in our truck. It’s much better to load them into your personal vehicle. We’ll help if you like.
  • Yes, all major credit cards.
  • When estimating transit time please note that transit time does not include weekends, holidays, nor the pickup/delivery days. Transit times vary depending on where you are moving from/to. If you need your goods at destination on a specific day please notify us when you book the move. We use enclosed moving van lines like the double trailers you see on the highway.
  • Not many moving companies can say that!
  • Please click on the «Reservation» link to learn which questions to ask, and what to look out for when shopping for a moving company.
  • When trying to figure out the amount of space you will need there are many factors you should consider. Just let us know how much space you need!

  • Each residence or office is unique. There are many factors to take into consideration before an accurate estimate can be given such as:
    How big is your residence or office?
    Is there an elevator available that can be booked off?
    Is parking available for immediate loading and unloading?
    Are you fully packed and ready to go?
    Did you use boxes of the same size and quality?
    Is there a long hallway to your front door?
    How many years have you been at the current residence?
    Do you have items at a separate location?
    Are some of your items extremely fragile and require additional care?

  • Tipping is not a requirement but if you feel that the movers have done a job over and above your expectations then a tip is appreciated.

  • We are flexible in finding a moving time convenient for you but if you are able to, it is recommended that you avoid the summer season as well as the last few days or first few days of each month. As these are the prime moving times, it will be more expensive as well as stressful to leave a move to the last possible second. Factors that you should think about before booking a mover include:
    Do you need to be out of your current residence or office by a certain time?
    Are you able to move into your new place immediately?
    Will you need to book time off from work for the day of your move?
    It is recommended that you call and book for a mover 4-6 weeks in advance. If you wait till 1 week prior to your move, all moving slots may be taken.

  • Although it may appear that it would save money by taking used corrugated boxes from work or a grocery store free of charge, in the end it will end up costing you more. There are many reasons for not using these boxes. For instance, used grocery store boxes or boxes from work are of lower quality – some have absorbed moisture and odors from fruits or vegetables and are not designed to holding heavier loads. Our moving boxes are manufactured to hold up to 60 lbs. In addition, when using boxes of different size and quality, it makes it more difficult for our movers to move and stack the boxes in an efficient manner. Having to play “Tetris” when stacking the boxes in the back of the truck will add time to your move.

  • We do not move pets, flammable and hazardous materials such as propane tanks, paint, gasoline, firearms and motor oil. If you have any of these materials that require moving, please this arranged or done on your own prior to your move.

  • Be careful with accepting storage services from some moving companies as they may place your items in an unsecured storage container in a backyard or alley and charge you for it! Some instances, under a contract with a self-storage company, the moving company, or employee of the moving company has leased a storage locker and therefore are the only ones with access to the locker. If you needed to gain access to your possessions, you would need to get permission from whoever leased the locker. We currently do not offer storage but is in partnership with multiple self-storage companies throughout the Lower Mainland that can offer you a better rate then the general public. If you require storage, please ask a sales representative of a self-storage facility near you. We recommend that you sign a lease with the storage company so only YOU have access to the locker.

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